24/7 phone line for Knoxville and Knox County
Call (865) 409-0957Sewage usually shows up at a drain low in the house: a shower, a tub, a floor drain or a toilet. The cause can be a clog or roots in the line from your house, or a problem in the public sewer. Either way it is contaminated water, and the cleanup is different from a clean-water leak.
Carpet, pad and the lower drywall that sewage reached usually get cut out and bagged. That area is sealed off so it can't spread, then cleaned, disinfected and dried.
Water category: Category 3 (contaminated water)
Use this as a checklist against the written scope the company gives you. If a step is missing, ask why.
Step 1
Sheeting and negative air pressure hold the contamination in one area.
Step 2
Soft materials the sewage reached are bagged and hauled out; hard surfaces stay if they clean up.
Step 3
What stays, from framing to floors, gets cleaned and then treated with an EPA-registered disinfectant.
Step 4
Dehumidifiers and air movers dry the structure once it's clean, with HEPA air filtration as needed.
Step 5
The source, the affected area and moisture readings are recorded for you.
The City of Knoxville asks residents to report sewer overflows to KUB at 865-524-2911, to the TDEC Knoxville office at 865-594-6035, and to the City Water Quality Hotline at 865-215-4147 during business hours.
The City of Knoxville asks residents to report a sewer overflow to the KUB switchboard at 865-524-2911, to TDEC's Knoxville office at 865-594-6035, and to the City Water Quality Hotline at 865-215-4147 during business hours.
TDEC lists First, Second, Third, Goose, East Fork Third and Sinking creeks inside the City of Knoxville under bacteriological advisories.
The wettest day in Knoxville's record since 1871 was July 16, 1917, with 6.14 in. of rain.
Calculated by Knox Flood & Freeze from ACIS daily record, Knoxville Area record (McGhee Tyson Airport today)
In Knox County, a home improvement license is required for residential remodeling projects from $3,000 to $24,999, backed by a $10,000 surety bond.
Source: Tennessee Board for Licensing Contractors: Home Improvement Contractor
Water-damaged areas and items should be dried within 24 to 48 hours to prevent mold growth.
Sewer and drain backups are excluded from many base homeowners policies unless a water backup endorsement was added, often with its own limit. Check your declarations page for the words "water backup".
General information, not advice about your policy. Only your insurer decides coverage.
Tennessee water damage insurance guideNobody can price this over the phone. These are the things measured on site.
Your call is connected with an independent local company. It visits, measures and gives you a written scope; you decide whether to go ahead. Callers pay MetaBloom Ventures LLC nothing.
(865) 409-0957
